SELF SERVICE FAQs

SELF SERVICE FAQs

Why will my machine will not start

Possible cause: Power, safety interlock, or protection fault.

What to check:
- Main power switch is on.
- Emergency stop is released.
- All safety doors are fully closed.
- Check for error messages on the screen.
- Ensure protective lenses and covers are fitted correctly.

The laser is not cutting through the material

Cuts are uneven or incomplete

The machine is not responding to the software

The laser fires but does not follow the design correctly

The material is burning or charring

The machine stops mid-job

The machine makes unusual noises

The laser does not fire at all

The cut position is offset or misaligned